🔁 RETURN & REFUND POLICY – eyiwo.com

1. Return Period

We offer a 14-day return policy, meaning you have 14 days from the date of delivery to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must:

• be unused and in the same condition that you received it
• be in its original packaging
• include proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned:

• items on sale or purchased during promotions
• gift cards
• personal care items (for hygiene reasons)
• any item marked as non-returnable

4. Return Process

To initiate a return, please contact us at:

📧 Ozef.digital@gmail.com

Please include:

• your order number
• the reason for the return
• photos (if applicable)

Returns sent without prior approval may not be accepted.

5. Return Shipping

Customers are responsible for return shipping costs.

Shipping costs are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for lost returns.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

We may request:

• photos or videos as proof

If approved, we will offer:

• a replacement
• or a refund

7. Refunds

Once your return is received and inspected:

• we will notify you of the approval or rejection
• if approved, your refund will be processed to your original payment method

Please allow 5–10 business days for the refund to appear.

8. Late or Missing Refunds

If you haven’t received your refund:

• check your bank account again
• contact your payment provider

If the issue persists, contact us at:

📧 Ozef.digital@gmail.com

9. Order Cancellation

Orders can only be canceled within 12 hours of purchase.

After this period, the order may already be processed and cannot be canceled.

10. Exchanges

We only replace items if they are defective or damaged.